Online Store FAQ
Time of Delivery
For instant payment methods like Credit Card or PayPal, the delivery information will be sent via e-mail, usually within a few minutes after an order has been successfully completed. For payment methods such as Bank Transfer, check or PayPal eCheck, the delivery will be made after the payment is confirmed (usually 2 to 3 business days).
How to Activate the Software
You need to enter your product key on each computer where the software is used. The trial version becomes activated when you enter the product key, so you don’t need to download and install the program again.
The activated version does not show a purchase reminder on the program startup. So if you do everything right, you should not see that reminder, and your license information appears in the About dialog box.
If you want to use the program on multiple machines at the same time, you need to buy the appropriate number of licenses.
When you purchase a Multiple User License, you will receive one product key for all users. With a large number of users, you can automate the activation process. To find out how to do this, please contact us after the purchase.
When you buy our software, you can use the version you bought for as long as you wish without any annual fees or subscriptions. You are eligible for all minor updates within this version at no cost.
You will get free Major updates for a period of thirty days from the date of purchase. All Minor version updates are free. For example, if you purchased a license for version 9, it will work with versions 9.1 and 9.2, but will not work with 10.0. You can upgrade to the next Major version at a reduced price.
30 Day Money Back Guarantee
Buy with confidence. If you experience technical or other problems that cannot be solved, you can get a complete refund of your purchase price within 30 days after the purchase.
Priority Technical Support
Our customers are what matters most to us. Should you indicate your product key when contacting our support team, your request will be given a higher priority.