For instant payment methods like Credit Card or PayPal, the delivery information will be sent via e-mail, usually within a few minutes after an order has been successfully completed. For payment methods such as Bank Transfer, check or PayPal eCheck, the delivery will be made after the payment is confirmed (usually 2 to 3 business days).
If you have not received the licensing information email within 20 minutes after the purchase, please also check the Junk (Spam) section of your email: your spam filters might block the emails with the product key(s).
Sometimes the order may not pass the automatic fraud check system. In that case the delivery can be delayed up to 12 hours (depending on your time zone) to process the order manually. If you haven't received the product key during this period, please contact our Support Team.
How to Activate the Software
You need to enter your product key on each computer where the software is used. The trial version becomes activated when you enter the product key, so you don’t need to download and install the program again.
The activated version does not show a purchase reminder on the program startup. So if you do everything right, you should not see that reminder, and your license information appears in the About dialog box.
We value all our customers and try to make their experience as enjoyable as possible by providing exactly what they need. That is why all our programs are available as trial versions with full functionality. Please make sure to familiarize yourself with the limitations of the trial versions on our website, try out the program of your choice, and review your results so that you can make an informed purchase decision.
If you experience technical or other problems that cannot be solved, you can get a complete refund of your purchase price within 30 days after the purchase.
To place a refund, return or exchange request for the order, contact us via email at , and provide us with the order number and the reason for your request. We will review your request, and will generally notify you via email of the results within 2 business days.
Any physical media (e.g. CD or DVD) shipped to you after the purchase is not eligible for a refund.